Social network for dentists and dental professionals to share news and ideas.
Corbo follows this up with recommending that you allow them time to get to know your staff and systems. Also, it’s important that you allow some flexibility in your schedule to check in with them to address and questions or concerns, and to ensure they’re comfortable and doing well.
She gently reminds practitioners that joining a successful team can be stressful for the new hire — it’s a challenge jumping onto a brand new team and feeling the pressure to succeed right away. So, to alleviate that pressure, make the first day fun. If possible, offer a continental breakfast or catered lunch for the entire team on your new employee’s first day. She also reminds us that new platforms such as Cloud Dentistry, help dental practices find the right dental staff to hire by providing "on-demand" staffing services.
Doing so gives you all a chance to get to know one another a little better, and creates a welcoming workplace atmosphere that all your teammates enjoy. Moving forward, a gesture of this nature on each employees’ birthday, for example, or on Meeting Day at the end of every month (if revenue allows) is a great way to make each member feel worthy. When your employees feel valued, they will be more likely to stick around.
I think it’s probably unnecessary to say it out loud, but effective communication is the cornerstone to every successful — well, anything: relationship, project or business, and dentistry is no different. This is where team meetings are crucial to ensure everyone is on the same page (remember that lunch I recommended above?). Working catered lunches are a great way to gather everyone and open up dialogue around office practices.
Encourage people to share their observations and voice their concerns. As a team, address the issues that are raised and come up with group troubleshooting strategies to create positive change. If there is something that requires your direct attention, give it the recognition it deserves separately, and in a timely manner.
Which brings us to beyond working as a team.All teams need a leader to provide direction and keep them on track, to keep morale buoyant and to ensure everyone meets a common end goal: to keep the patient happy. Foremost dental consultant Linda Miles says outright: “If you have great leadership in the practice, you’re going to have highly accountable people.”Miles offers some other words of wisdom when it comes advising on how to run a successful practice.
“Communication is at the base of everything when it comes to leadership in the dental practice. I also firmly believe that if you put the patient first, everything else falls into place,” Miles says.
Most people who have worked in retail or customer service have heard the saying: “the customer is always right.” While being “right” may seem a strange idea when it comes to industry-specific businesses like dentistry, it’s important to consider that keeping the patient happy is major priority.Happiness and satisfaction comes down to every detail in the patient-team interaction: from the welcome they receive, to chair side manner and treatment, to billing and follow-up, the patient experience is what is going to make or break you.
“Patients come first in everything we say or do,” Linda Miles asserts. She emphasizes that it’s vital to ask this question: “‘Is this in the patient’s best interest?’ Patients sign your paycheck, so the better the patients are treated, the more they enjoy coming back and referring others to you.” Logically, as your patient list remains stable — or better yet, grows — the higher the likelihood they are happy with their care. And if they’re happy, typically the practice’s staff feels competent, secure and valued.And contributing to an overall sense of value and well being is the foundation of a vibrant, thriving practice.