Have you ever thought about taking your dental practice to the next level by investing in managed IT services? This refers to the process of handing over your IT support to specialists who are well-versed in everything from deploying end-user systems to securing data.

Investing in dental IT services is a fantastic way to improve your practice’s long-term profitability. If you’re curious to learn how this works, here’s a guide on how managed IT services help dentists provide outstanding customer service and maximize long-term profitability.

They Help Dental Practices Secure Customer Data

Suppose your dental practice’s customer data gets held for ransom by hackers. What do you think would be the most likely outcome? Chances are your clients will seek alternatives that offer better protection of confidential information.

This is why it’s vital to protect customer data with the help of managed IT services. These services provide comprehensive network security measures to protect sensitive patient information such as medical records, billing details, and personal contact information. By securing this information with the help of a reputable IT security partner, dental practices can prevent their customers from falling victim to cybercrimes like phishing.

If you run a dental practice, I recommend working with a managed IT service that provides ample protection against customer data hacks. This will boost patient trust in your practice and help you comply with HIPAA regulations. If you’re unsure where to start, consider a service that provides cloud backup and recovery solutions. They’ll help you secure patient data by encrypting and uploading it to online servers so it can be retrieved, viewed, and modified quickly and easily. This will allow you to provide reliable, uninterrupted care—and the more reliable your practice is, the more likely it’ll be to maintain long-term profitability through stellar customer retention.

They Provide the IT Support Dentists Require to Resolve Technical Issues Efficiently

These days dental practices use technology such as PMS software for everything from daily operations and billing to appointment scheduling and record-keeping. Unfortunately, technology inevitably breaks down and can substantially disrupt dentists’ endeavors to provide effective patient care. This leads to weakened customer service and a dip in profits from customers flocking to competitors.

The solution? Invest in managed IT services. The experts who run these services are well-versed in helping dentists to troubleshoot and resolve technical issues quickly and efficiently so that patients are not kept waiting. They’re also experienced at spotting the early signs of technical issues to prevent them before they arise.

They Help Dental Practice Staff Communicate with Patients Seamlessly

One of the best ways to improve your dental practice’s customer service is by giving your staff the means to communicate with patients seamlessly. That’s where managed IT services come into the picture. They provide the tools dental practices need to go back and forth with patients and other healthcare providers regarding crucial things like surgical histories, health insurance coverage, and much more.

By helping dental practices improve their customer communication efforts, managed IT services give dentists a platform to regularly update their patients’ electronic health records (EHRs). This ensures the practice has up-to-date information and can provide the best service possible to maximize patient care and profits simultaneously.

They Provide Email Administration Services to Help Dental Practices Lower Labor Costs

Some IT services conduct email administration to help dental practice staff to focus on patient care. This eliminates the need for in-house IT staff and helps the practice boost profits by reducing labor costs.

Practices that outsource their email administration to a dental IT service also prevent their customers from being spammed—a phenomenon that negatively affects customers and increases their likelihood of defection to competitors.

If you’re ready to raise your dental practice’s customer service standards and profitability with the help of a seasoned IT security partner, I recommend getting in touch with Foris IT Management.

Foris IT Management offers holistic IT support for dentists that encompasses everything from annual cybersecurity training to 24/7 server monitoring. They also provide cloud backup and recovery solutions and conduct network audits to help dental practices streamline their digital infrastructure.

Reach out to the Foris IT management team now to book a free consultation with a top-rated dental IT service provider in Texas.

About the Author

Margaret T. is a board member of the Electronic Health Record Association. She has helped dental practices work with managed IT service providers to improve patient communication for over two decades. In her spare time, Margaret researches the effects of chatbots on patient-dentist communication.