It’s a simple fact: if you like your dentist and the office staff, you are more likely to return for your check-ups, follow their advice and keep your pleasant smile. It’s very important that you select a dentist that you trust. This person will be your ally in creating a healthy mouth that will let you enjoy everything from eating your favorite foods to laughing with your friends for years to come.
What problems are you solving?
It’s a basic but necessary question to ask what am I going to use this software for? Dental software solutions provide many tools to help professionals with necessary administrative tasks. Features may include:
- Appointment scheduling and reminders
- Recall systems
- Document management
- Clinical applications
- Patient relationship management
- Insurance and government coverage support
- Reporting and analytics
Each dental software system offers different features. Assessing your practice’s needs is the first step toward choosing the software that can best improve patient experience and business growth.
2. Is it easy to use?
Most employees expect an understanding and easy-to-use platform in their workspace. All staff in the front and back offices should be trained easily on how to use the technology smoothly.
When choosing software, let all stakeholders take part in a demo if possible. Listen to everyone’s opinions on whether they had an enjoyable experience using the software. If all stakeholders had a pleasant time adjusting to the new solution, there are likely to be fewer frustrations with it down the road. Happy staff means happy patients. It’s a win-win.
3. What is the cost?
When it comes to investing in new or updated software, one of the most important factors is cost. Many factors can affect the cost of dental solutions, including whether it’s server or cloud-based, its functionality, its updates and scalability, the security, and whether or not it offers continued support.
When determining how much you’re willing to spend on a new platform, consider what value this product will bring to your practice. Spending more on a high-quality platform might speed up income and reduce loss, which will improve your overall return on investment.
4. How are training and support?
Let’s face it, as a dental practitioner, you didn’t go to school for information technology development. Dental management solutions have many advanced features that can help you grow your practice, but they’re only useful if you know how to use them.
Many modern dental systems are software as a service (SaaS) products. When you pay for a SaaS product, your customer experience does not end when you install the software. You can expect continued support, training, analysis and consultation on how to best use the software for your business. Whether you’re a family operated clinic or an enterprise level network, dental IT experts can guide you and enrich your practice.
5. Do your peers trust this product?
The most proven way to select a trustworthy software is to learn from your peers. Reading marketing materials will provide you with insights on what a product does, but your peers can tell you honestly how dental software has impacted their businesses. Verified user reviews are a great way to learn from other dental professionals about the most effective and beneficial technologies available. If you have queries or doubts about a dental SaaS product, a salesperson will usually give you biased information, but fellow dental professionals will tell you the truth.
There are a lot of factors to consider when choosing the right provider for your practice. It may feel like a huge investment of staff time to understand the priority needs of your practice. However, in the end, all your hard work can help ensure you’ve selected the right technology for you.