dental software (3)

Practice management software

Practice management software in dentistry propounds a much-facilitated set of software functionality in similitude with generic medical software for surgeries and check-ups. While there are few common features in regards to administration, dentists and orthodontists require their own set of clinical management framework. The ability to work with dental plans is knowledge on x-ray sensors, intra-oral cameras, panoramic and cephalometric units, so dental practice management software can't be seen as its own category as much as a special variant on a scenario.

 Integral factors of a dental practice management platform will include the ability to cover administration, such as a calendar and a way to schedule, track, and manage appointments. An In-voice software section records fees and automate claims with insurance companies, as well as track payment status and automate billing reminders as required. There will often also be a patient portal for self-service and provide a direct point of contact with customers. However, the main need is the ability to work with patient records and charts, and often include some form of graphics or modeling software to plan and record treatments. This will often need to be integrated with imaging equipment and x-ray sensors to make it simpler to keep patient records comprehensive and up to date. As with a lot of other modern software, most of the best dental practice software runs as Software as a Service (SaaS), meaning that it runs in the cloud as an app, that is we can access it through a browser regardless of your device, and also validates it should be mobile-friendly.

The basic choice of software needs to be based on three factors:

  1. The website has to have enough information about the product, pricing, and support to allow users to make an informed decision before reaching out to the company for a demo that ensures transparent policy communication.
  2. The software must be HIPAA compliant because most importantly, the patient’s privacy is the top priority.
  3. An efficient and integrated suite of features with single subscriptions can be a great time saver.

Various types of software can help dentists manage their new practices and set them up for long-term success. Some budget-friendly options are even excellent choices for cost-conscious practices just starting out. Plus, some types of software can be useful down the line once your practice has become more established and you’re looking to take things to the next level.

 Email Marketing Software

Opening a new practice, attracting new patients is more critical than ever. As your practice grows, retaining the patients that you’ve worked so hard to attract will become just as crucial. One very low-effort way to stay connected with your patients is by regularly communicating with them through newsletters.

 Systems  for Online Appointment Scheduling

Right now, many patients expect to be able to book appointments immediately online, 24/7. A high percentage of appointments scheduled through online systems are booked outside of business hours. By forcing patients to call your office to make an appointment, you may be missing out on many opportunities. In addition, by having your staff spend less time on the phone, they can focus on other tasks, including providing the best patient experience possible.

Depending on your choice, you also may be able to solicit more patient reviews to build your online reputation and gain additional exposure to new patients. Therefore, the result and reward of this type of software extend beyond the immediate ability to offer your patients a convenient way to schedule appointments and check availability. 

 Practice Management Software

Present, dental health care is delivered mainly by private practitioners all around the globe. More importance was given on the design of the dental treatment rooms than on the design of business management.  The planning of the business office workspace is also a key factor and such an area should be carefully designed as the business staff can deliver its tasks with maximum efficiency. Any patient who arrives the first time in the dental clinic is the most important person for the dentist.  The infrastructures can improve practice efficiency, reduce administrative costs, and improve communication with other providers. Also, there are various dental software’s that are available in the market for practice management.

 Insurance Verification

Policy updations and consistent communication about the insurance policies and pending payments have to be taken care of and automated. It's a very crucial part of the practice and needs much care and attention.

 Patient Communication Software  

Automated patient communication software is useful for reducing no-shows and cancellations, improving patient recall, and soliciting patient reviews. Typically, it works by integrating with your practice management software so it can automatically message patients who are overdue for appointments or who require appointment confirmations.

 Membership Programs

There are many benefits to creating a membership program for your company. An in-house membership plan will give your practice recurring revenue every month while helping patients gain access to the dental care they deserve and become more likely to say yes to easy and affordable dental care. However, these plans involve some setup and ongoing maintenance.

The choice of the right dental plan will be the gateway to progress and it can be the most important choice throughout the business.

 

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Reputation is an unavoidable aspect of a business, be it a new one or a well-established one. Maintaining a good reputation for your dental practice will go a long way in helping acquire new patients and in improving revenue. Here we will investigate how you can exponentially increase your client base, using proper reputation management.

Reputation Management can be carried out locally, i,e offline, or Online. Offline reputation management is the traditional form of improving your brand value by offering special discounts and offers to the local residents and engaging in community events.

We will be concentrating more on Online reputation management, as it is seen that most practices give the least importance to that.

Online Reputation Management refers to the creation and maintenance of an online presence or profile for your practice. It demands work and won’t yield results unless acted upon proactively. The entirety of the internet is available to broadcast and attract new clients. We will look into a few methods to make the most of the services online.

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Cementing an Online Presence

It is essential that your practice has an online presence in all major social media sites like Google, Facebook, Twitter, LinkedIn, etc. Having accounts on these sites will ensure maximum reach and cater to audiences that are confined to some sites.

Search Engine Optimization

Needless to say, you must have a website for your practice as a way of verification and to obtain more information. SEO is a set of techniques used to optimize your website and as a result, end up higher in search results. You could hire an SEO specialist or contact an SEO company to do it for you.

Managing Online Reviews

The best way anyone online will know about you is by reviews on review sites like Yelp and rateMDS. Ensuring that you have good reviews will encourage more patients to choose your dental practice over others. As with anything else, there may be negative reviews, but rather than trying to get those off the site, we suggest responding to them positively and taking them as constructive criticism.

Using Social Media to Understand Patient Requirements

Having a social presence is only the start. Creating and posting relevant materials online regularly facilitates more reach. The reach and acceptance of each post can be monitored using the analytics features available. Maintaining a consistent and pleasant attitude with your audience will boost your ratings.

Having an Active Blog

This may seem odd but having a regularly updated blog goes a long way in improving your presence online. Not only does it show off passion towards the field, willingness to share knowledge and it can also feature practices and services your practice offers. It also invites people to suggest and discuss between themselves the need for proper dental care.

Running Email and Social Campaigns

In order to let your current customers and viable prospects know about the various services you offer, you could use online promotional and email campaigns. All of these can contain reviews and testimonials of satisfied customers from your practice.

Local PR and Partnerships

Reaching out and having tie-ups with community clubs to provide periodic checkups for its members and their families will help spread the news of your practice and help get more clients.

Social Responsibility

Being part of charities and local causes can help your dental practice earn a good reputation and gain value among the residents of the community. It serves the purpose of reputation boosting and the act of giving back to society. Simply put, create a genuine consistent presence that upholds the morals and values of your dental practice. Be it a simple website with a blog and an interactive social media handle, or an elaborate social network with Stay tuned for more!

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Utilizing teledentistry to beat COVID-19

The past few weeks have been difficult for all of us. The dental industry has also been affected extensively by this, with most of the practices forced to close its doors and the staff asked to stay at home. We are seeing instances where businesses are resorting to extreme measures such as laying off staff or even permanently shutting down practices due to lack of business. Given the circumstances, the best way dental practices can keep functioning and provide services is through the proper utilization of technology and careful management of business finances. This is where teledentistry comes in.

What is teledentistry?

Telemedicine and in extension, Teledentistry, have been around for quite a while. It is primarily used for situations where patients do not have access to dental services easily, like rural areas (which amounts to almost 20% of Americans). Teledentistry refers to the utilization of technologies like live video conferencing and online portals to run “Tele-appointments”, where dentists are consulted by patients over a live video channel.

During this virtual appointment, the dentist and the accompanying treatment coordinator provides the patient with necessary dental advice and sets up an emergency in-person appointment if necessary.

In some cases, patients and dentists may not be able to meet each other online in real-time. In such situations patients can record their queries, the dentists can view them later and get back with solutions.

 

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What are the benefits of using Teledentistry?

Teledentistry can make patients feel safer as they can get the dentist’s services sitting in the safety of their homes. As they do not meet the dentists or travel to the practice they will have nothing to worry about catching an unwanted infection. Even if a patient needs an emergency in-person appointment, all the follow up can still happen online.

Dentists can also save the money they spend on maintaining a large office if they can use teleconsultations. Not to mention the travel cost savings both to the dentist and the patient.

How can your dental practice offer Tele-Appointments?

Currently, HIPAA regulations have been modified to allow dentists and patients to use non-public facing technologies like Apple FaceTime, Facebook Messenger video chat, Google Hangouts video or Skype for tele-appointments. According to the current rules, they can continue to use these technologies till the lockdown is over. But dentists should avoid using public-facing technologies like Facebook Live, Twitch and TikTok. Further, the allowed platforms are not completely safe, so the dentists must inform the patients about privacy risks and use encryption wherever possible.

Tele-appointments and Claim Reimbursements

Patients do not have anything to worry about how to pay for teledentistry appointments. This is because most insurance carriers have announced they will cover the costs if patients seek teledentistry services during the lockdown phase. All that dentists and patients need to do is ensure the special codes, D9995 (synchronous) and D9996 (asynchronous), are specified while submitting the claims.

Offering Teledentistry options to your patients

Any dentist can offer tele-appointments but if a dental practice has an automated practice management system then it can offer teledentistry way more safely. Patients may be worried about data safety while using common online portals for tele-appointments and may even avoid using it altogether. But if you have a secure, HIPAA compliant, interactive teledentistry product to offer them, they are more likely to choose you.

Taking your dental practice one step further

Several cutting-edge dental practice management software (PMS) like CareStack offers just that. With CareStack, dentists and patients can meet on extremely safe, cloud-based encrypted platforms and there will be no data leak worries. Also, CareStack has an inbuilt audio and video interface that will allow dentists to securely meet their patients synchronously (real-time) or asynchronously (recorded and forwarded), do an online triage, exchange clinical documents like x-rays or test reports and prescribe medicines online.

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