"Yes! Spot On! 
     The point of contact is one of the most important team members in the dental office! It's amazing how many different types of calls the front desk can get in just one day. This article does a great job explaining exactly what…"

"This is brilliant stuff.  If only dentists would read it -- and have the gumption to train their staffs to follow their protocols.  I am tuned into this approach because it parallels the philosophies in a book a wrote a couple of years ago called…"